Customer statement:
The customer reports that the hinges of the bed frame in the Grand California are torn out.
Workshop determination:
During the examination, it was found that the hinges of the bed frame were damaged.
Technical background:
When folding down the bed, there is a possibility that objects, such as the fastening buckle or a pocket knife, may become lodged between the slatted frame and the wardrobe. These foreign objects can cause damage to the hinges or adjacent components of the bed frame.
Measure:
Before folding down the bed, it is recommended to ensure that there are no objects in the area between the bed frame and the wardrobe in order to avoid damage. This is not a defect in terms of the warranty, but damage caused by improper handling.
Customer information:
Point out to the customer that careful handling of the bed can prevent damage.
