Recently, there have been an increasing number of reports of broken fastening hooks on the interior ladder of the Grand California. The hooks used to access the roof bed are particularly affected. Customers reported that one or more hooks were missing or broken, which significantly impairs the use of the ladder.
Customer statements:
– Missing or broken ladder hooks.
– Holding lug of the ladder defective.
– Broken clips on the ladder for the roof bed.
Workshop determination:
The customer complaints were confirmed. In most cases, a fastening hook on the ladder to the roof bed was broken off.
Measures:
To prevent damage to the fastening hooks, the ladder should only be hung on the light gray hooks. The black hooks are not designed for the load of the ladder and can break, especially if additional objects such as blankets or comforters are placed on the bed and the hooks are overloaded as a result.
Customer information:
Customers should be instructed on how to use the ladder correctly to avoid future damage. In particular, care should be taken to ensure that the ladder is not attached to the black hooks and that the hooks engage securely with the handle.
Conclusion:
This damage is not covered by the warranty as it is caused by improper use. It is important to inform customers accordingly in order to avoid further incidents.
